Refund Policy
Effective Date: 20 Feb 2025
Introduction
At Breden, we are committed to delivering top-quality software solutions and services. Our refund policy ensures transparency and fairness to our customers while protecting the integrity of our business. We strive to provide excellent support and assistance, and in cases where a refund is requested, we assess each claim carefully.
General Refund Policy
Our refund policy applies to various products and services, including software, service-based projects, and subscription models. This section outlines the specific conditions under which a refund may be issued.
Refund Eligibility
- Software Products: Refund requests must be made within 7 days of purchase. Customers must provide valid reasons for requesting a refund.
- Service-Based Projects: If a project is canceled before significant work has commenced, a partial refund may be granted.
- Subscription Services: Monthly subscription fees are non-refundable. Annual subscriptions may qualify for a refund if requested within 3 days of purchase.
Non-Refundable Items
- Custom software development work that has been completed and delivered.
- Consultation or service sessions that have been conducted.
- Products purchased at a promotional or discounted price.
How to Request a Refund
To request a refund, please contact our support team at support@breden.in. Include the following details in your request:
- Order number or invoice.
- Reason for refund request.
- Any supporting documentation.
Processing Time
Once your refund request is received, our team will review it and provide a response within 3 business days. Approved refunds will be processed within 7 business days, depending on your payment method.
Detailed Breakdown of Refund Conditions
At Breden, we ensure that all refund requests are handled with fairness. Below is a detailed breakdown of refund scenarios:
Refunds for Software Products
Customers purchasing our software must request a refund within the specified period. The refund will be considered under these conditions:
- If the software does not function as advertised, despite following installation guidelines.
- If there is a critical defect that prevents the core functionality and our team is unable to provide a resolution.
- If the product was mistakenly purchased due to a listing error on our website.
Refunds for Service-Based Projects
For service-based projects, refunds depend on the project's progress. The following cases apply:
- Before Project Start: A full refund may be issued if the project has not commenced.
- During Development: A partial refund may be granted based on the work completed.
- After Completion: No refunds will be issued for completed projects.
Refunds for Subscription Services
Subscription plans are billed periodically, and the following refund rules apply:
- Monthly Plans: No refunds will be issued after billing.
- Annual Plans: Partial refunds may be issued if requested within the first 3 days.
Special Cases
In some instances, Breden may grant refunds beyond the standard policy:
- Duplicate Purchases: If a customer accidentally purchases the same product multiple times.
- Fraudulent Transactions: If a fraudulent purchase is identified and verified.
Customer Responsibilities
To ensure a smooth refund process, customers must:
- Provide accurate and truthful information in refund requests.
- Cooperate with our support team in troubleshooting issues.
- Understand that refunds are not a mechanism to bypass fair usage policies.
Dispute Resolution
If a customer disagrees with a refund decision, they may escalate their request by:
- Submitting an appeal with supporting documentation.
- Engaging in a mediation process facilitated by our customer service team.
Conclusion
Breden is dedicated to providing high-quality services and products. We value our customers and strive to handle refund requests fairly. Our policies are designed to ensure clarity and protect both customers and our business operations.
For any questions, please contact us at help@breden.com.